Support

We read every message. Most replies go out within one business day.

Email us at [email protected]. Telling us your account email, your iPhone model, and what you were doing when the problem happened gets you a useful answer far faster.

Common questions

The tutor can't hear me

Lessons need microphone access. Open iOS Settings → KnowBud and make sure Microphone is on. If you're connected to a car or to Bluetooth headphones, try disconnecting them and starting the lesson again — some car systems mute the microphone while audio is playing.

A lesson won't start

KnowBud needs an internet connection — there is no offline mode. If you're on a weak mobile signal, the session may fail to connect. Force-quit the app and reopen it, then try again.

Managing your subscription

Subscriptions are billed by Apple, not by us. To view, change, or cancel your plan, open the iOS Settings app, tap your name, then Subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.

Inside the app you can see your current plan and restore a previous purchase under Settings → Subscription.

Refunds

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We can't issue refunds on Apple's behalf, but tell us what went wrong and we'll try to fix it.

Deleting your account

In the app: Settings → Delete Account. You can also start the process at knowbud.com/delete-account. Deleting removes your account and your learning data.

Reporting a shared journey

Journeys you create are private unless you choose to publish one. If you come across a published journey that seems inappropriate, open it and tap Report — we review every report. You can also write to [email protected].

Privacy and terms

See our Privacy Policy and Terms of Service. For privacy requests specifically, write to [email protected].